Refund policy

Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Due to potential international shipping delays we may accept returns if shipping took longer than expected to receive your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, and with tags. You’ll also need the receipt or proof of purchase. Shipping costs on returns are the responsibility of the buyer.

To start a return, you can contact us at dooleynotedmerch@gmail.com. Please note that returns will need to be sent to the following address:

Dooley Noted

400 W Cummings Park #1725-190

Woburn, MA 01801

United States

After the item has been received and inspected, refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification.

You can always contact us for any return questions at dooleynotedmerch@gmail.com.

Damages and issues

Please inspect your order upon receiving the item and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send a photo, your name, and order number to dooleynotedmerch@gmail.com so we help!

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not accept exchanges. Please return the item you have, and once the return is accepted, make a separate purchase for the new item. Shipping costs on the return and new purchase are the responsibility of the buyer.

Items that are returned as undeliverable

If an order is returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, or because the package was not claimed, it will be treated as a return. Once the package is received back to us, we will contact you via email. If you would like the order re-shipped, the buyer is responsible for the cost of the new shipping label. If you prefer a refund, the cost of the merchandise will be refunded to your original form of payment. Original shipping charges are non-refundable. Please ensure your shipping address is entered correctly at checkout to avoid delays or additional shipping fees.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping costs will not be refunded if the item has already shipped.

If more than 15 business days have passed since we’ve approved your return, please contact us at dooleynotedmerch@gmail.com.

How can I cancel my order?

As long as your order has not shipped, we can cancel and refund your order! Please send an e-mail to dooleynotedmerch@gmail.com with the subject line “Cancel Order” and include your order # in the subject line - we’ll take care of that for you. Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification. It may take your bank a few additional business days to post the credit to your account.